Data LibraryManagement information
Cloud-based telephony in general practice
Geography: Tower Hamlets This boroughas of May 2026
Cloud-based telephony is a newer collection with a short history(from late 2025). Trends are shown over the held window, and "missed" is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator.
Inbound callsYour borough
119,054May 2026Calls answeredYour borough
57.3%of inbound · May 2026Calls missed
10.5%of inbound calls (proxy)Callbacks made
7,066automated call-backsCall outcome mix
Inbound calls by outcome: answered / ended in IVR / missed · May 2026 · This borough
- Answered60.9%
- Ended in IVR27.9%
- Missed11.2%
Calls answered %
Last 8 months · CBT short history · This borough
Inbound call volume
Last 8 months · This borough
Year-on-year
Calls answered % by financial-year month · This borough
2025/262026/27
Top geographies — PCNs in Tower Hamlets
Ranked by calls answered % · May 2026
Tower Hamlets average: 57.3%
Where this geography sits
This geography is at the 43rd percentile of 7 peers on calls answered %.
Tip: click a bar to drill into it.
All pcns — PCNs in Tower Hamlets
Latest-period telephony metrics · May 2026 · sortable
| TOWER HAMLETS NETWORK 5 PCN | 12,576 | 67.9% | 16.9% |
| TOWER NETWORK PCN | 7,831 | 60.5% | 5.1% |
| TOWER HAMLETS NETWORK 7 PCN | 22,244 | 59.6% | 6.9% |
| TOWER HAMLETS NETWORK 1 PCN | 14,726 | 58.4% | 11.1% |
| TOWER HAMLETS NETWORK 2 PCN | 17,627 | 56.6% | 14.6% |
| TOWER HAMLETS NETWORK 8 PCN | 22,582 | 53.2% | 9.2% |
| BROMLEY BY BOW AND STEPNEY HEALTH CIC PCN | 8,468 | 49.7% | 17.3% |
Tip: click a row to drill into it.
About this data
Provenance & method
- Source
- NHS Digital ↗ Management information
- Latest period
- May 2026
- History
- Oct 2025 → May 2026
- Scale
- 38,154 rows
- Licence
- Open Government Licence v3.0
- Grain note
- Cloud-Based Telephony data is practice-keyed and rolls cleanly up the ODS organisation tree (practice → PCN → ICB → region), so every figure is at the selected geography's honest grain. It has a SHORTER history than the other digital collections, and "missed" (CBT004) is the abandonment proxy the publication reports — there is no distinct "abandoned" indicator. This is management information, not an Official Statistic.